Organizational Change Management
Preparing and supporting people so they adopt the changes a project introduces.
Organizational Change Management (OCM) is the structured discipline of preparing, equipping, and supporting people so they successfully shift to the future state a project introduces. The PMP ECO treats OCM as a project manager responsibility running alongside technical delivery: a project can finish on time and on budget yet fail to realize benefits if affected people never adopt the new processes or systems. The key exam distinction is OCM versus stakeholder engagement. Stakeholder engagement manages expectations and communication throughout the project, while OCM drives lasting behavioral adoption of the outputs. Post-launch resistance, poor training, or rollback are OCM gaps, not scope problems.
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