Active Listening
Fully concentrating on, understanding, and responding to a speaker to confirm the message is received.
Active listening is a communication technique in which the project manager gives full attention to a speaker, processes the meaning behind the words, and confirms understanding through paraphrasing, summarizing, and open-ended clarifying questions. It supports the Manage Communications and Monitor Communications processes and is central to the ECO People domain, where servant leadership and stakeholder engagement depend on genuinely receiving information rather than waiting to respond. On scenario questions, choose active listening whenever a stakeholder or team member feels unheard, misunderstood, or hesitant to raise concerns, because it reduces communication barriers and surfaces risks before they escalate.
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