Quality Management
Ensuring the project and its deliverables meet the agreed requirements and standards.
Quality Management spans three activities: Plan Quality Management (identifying standards and how to meet them), Manage Quality (auditing the quality processes themselves for conformance), and Control Quality (inspecting deliverables against requirements). It covers both the management process and the product, ensuring outputs satisfy stakeholder needs without gold-plating. The key exam distinction is that Manage Quality is process-level — confirming the right methods are used — while Control Quality is product-level, measuring actual results against the quality baseline. Under cost of quality, prevention (training, design reviews) is preferred over appraisal and failure costs.
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